Our Services

FREE Hearing Assessments

We offer FREE hearing assessments at all of our hearing clinics carried out by one of our experienced audiologists. We will perform a number of tests to accurately assess your level of hearing and the condition of your ears. We will make sure you are comfortable, talk you through each step, and make sure you are very much a part of your hearing care journey
  • Step 1
    It's important that we get to know you and understand a little about your medical history. We will also discuss your personal listening needs based on your lifestyle. This will be key in the decision making should you require hearing aids
  • Step 2
    A thorough clinical examination of your ears will be carried out and we can even show you the inside of your own ears on our monitor using our video otoscope. We will then perform a series of tests to allow us to accurately measure any hearing loss you may have and help us to establish how we might help you
  • Step 3
    We will discuss the results with you and help you to understand why you may be struggling in certain situations. We know from experience that the more you understand the more satisfied you will be with the outcome of any decisions we make together about your future care
  • Step 4
    We often find that there are 3 likely scenarios following an assessment

    1) You may have normal hearing or just a very mild loss that we can monitor for you in the future. Great news!

    2) We may feel a need to refer you to your GP. A full report will be provided for you to take with you or we can even email it to your doctor directly

    3) Your hearing loss is significant and would benefit from hearing aids. WE CAN HELP! Again - Great news! We will discuss the options with you and you can even listen through some hearing aids whilst in clinic

Hearing Aids

As part of your assessment you will be given the opportunity to experience life through amplification and get a taste for those sounds you may be missing out on. So why not visit us and find out how we can help you and those around you benefit from better hearing.

As independent hearing aid specialists we have no affiliation to any manufacturers, this means we are able to offer a completely personalised solution based entirely on your listening needs. We offer a range of discreet hearing aids that can even fit completely inside your ear so that no one can see you are wearing them.

Your journey to better hearing doesn’t always happen overnight so to ensure you are completely happy with your new hearing solution, we offer a hassle free, 60 day full money back guarantee to give you the opportunity to experience your newly enhanced, listening life.

We pride ourselves on our excellent aftercare program. It’s important that you are seen regularly to maintain your hearing aids and your ears! The price of our hearing aids includes;  either a 5 or 3 year warranty, lifetime of aftercare including regular 6 monthly check ups, reassessment of your hearing every 18 months and access to our wax removal service.

Wax Removal & Microsuction

It might just be wax!

Often, ear wax is the only reason someone is suffering from hearing loss. The ears often feel ‘ull’ and the sounds around are dull. This can be removed easily and gently using a choice of methods usually without the need for prolonged treatment with olive oil.

What is ear wax?

Ear wax is nature’s own way of cleaning the ears. It is produced by cerumen glands in the ear canal. It cleans and lubricates, stopping dirt and debris reaching deep inside the ear. Occasionally, the ear can become blocked, and the wax should then only be removed professionally with care.

Cleaning your ears

There is really no need to try and clean inside the ear and the use of cotton buds should be avoided. Cotton buds will usually make the build-up worse as most of the wax is pushed further into the ear. As the saying goes – you shouldn’t put anything smaller than your elbow in your ear!

Olive oil will help to soften the wax and help prepare it for removal but isn’t always necessary.

Ear wax removal

Our clinical team are all professionally trained in all aspects of ear wax removal including;

  • Microsuction
    This is the preferred method of wax removal where we use a small vacuum to gently remove the wax without the need for syringing. We use a high powered ENT microscope to look into your ears as we remove any obstruction providing the highest standard of care possible.
  • Syringing or irrigation
    This is a more traditional method using water at body temperature that is gently ‘pulsed’ into the canal to remove the wax.
  • Instrumentation
    Here we use a variety of fine, specially designed tools to safely remove the wax. We are able to see the ear canal through the microscope as we go.
Our client experience

“Jo explained the procedure clearly and put me at my ease. I didn’t feel rushed and Jo was able to show me the ‘before and after’ results using a camera that put the images of my ears on the big screen! The chair was lovely and comfortable, my hearing was instantly improved! – Jackie”

The appointment can be booked online HERE or by clicking the button below.

PRICING: £70 Per Appointment (No Wax No Charge)


Tinnitus Support

Tinnitus is often described as a ringing in the ears, for some people it happens occasionally and for others it is constant.

We understand that suffering with tinnitus can be stressful and affect your day. We want to help each day be better for you so talk to us about your tinnitus issues and we can work together on finding you a suitable solution.

Please call our friendly team today by clicking contact us, below.

Ear Protection

If you are a regular swimmer or exposed to noise on a regular basis and want to protect your hearing, why not get in touch to find out how we can help you hear better for longer.

We offer a full range of custom made products including the following;

Shooting Plugs

We offer a range of bespoke ear protection for various activities including clay pigeon shooting. These are a custom made product designed to reduce the intensity of the gun shot sounds and protect the wearer

Motorcycle Plugs

Wind noise through an average helmet is enough to cause permanent hearing loss and tinnitus. Whether it be custom ear protection or communication devices we can help.

Musicians Plugs

If you’re a lover of music, you’ll understand the importance of crystal-clear hearing. And thanks to our custom ear wear, listening to music has never sounded better. We’re here to help deliver emotion to the listening experience.

Swim Plugs

Our swim plugs give you a custom made seal that keeps water out of your ear whilst in the water. Ideal for regular swimmers and reduces the risk of ‘swimmers’ ear or ‘surfers’ ear.

Lyric the 1st 100% invisible hearing aid

Are you looking for the most discreet & low maintenance hearing aid? Look no further! Lyric is 100%* invisible, doesn’t require you to change batteries and is an extended wear device that sits comfortably within the ear canal.

offers the most natural sound quality, complete discretion and total ease!

One of our highly trained Audiologists will take you through your Lyric fitting, and carefully position the device within your ear canal.

Your Lyric device will be changed by one of our professional’s every 3 months* and whilst you are with us, the health of your ears will be thoroughly checked, including any wax removal that may be necessary.

Why not give it a try? If you are a suitable candidate for lyric, you can try with no obligation for a full 30 days!

runs on a 12-month subscription, with all of your appointments, aftercare and devices included in the cost.

Book an appointment here!


“Your journey to better hearing starts here”

Jo, Managing Director & Audiologist

Hear what our customers have to say about us

Ann Mudie
Ann Mudie
A wonderful and informative appointment. The staff were very friendly and helpful. I learnt so much with the very professional audiologist. Would highly recommend Hear in Hagley.
Miraj Rahman
Miraj Rahman
Polite service, audiologist was very knowledgeable and thoroughly explained my hearing issues. Place is very clean and hygienic. Would highly recommend to anyone facing hearing problems and looking for an aid (posting on behalf of my dad).
Donne Edge
Donne Edge
I would strongly recommend Hear In Hagley for anyone with hearing problems. Booked in yesterday for wax removal and was impressed immediately with the Covid compliant reception and friendly staff My procedure was performed by Jo , who is efficient ,inventive and good humoured. One of my ears proved troublesome , but Jo persevered and achieved my now clean ears. Thanks to Jo and all the staff at Hear In Hagley
Fiona pack
Fiona pack
As I’m in my early 50,s I didn’t think I would need any help with my hearing, my family thought otherwise who live with me! Jo and the team were amazing, I have just had my 6 month check up, and the difference it has made to my life with work and home has been incredible. I’m looking forward to the Summer when I can try them out after Covid in a busy restaurant again!
Steve Eccles
Steve Eccles
Excellent, friendly and professional service.. Every angle covered of what I'd like to be able to hear and delivered in spades. I can't get over what I've missed with previous NHS hearing aids. .Every aspect talked through with great advice and more competitive than many branded chains. I'm still smiling.
bryn davies
bryn davies
Had ear wax removal today the experience was first class no fuss, very professional throughly recommend this business.
Mark Cooke
Mark Cooke
Went last week for wax removal very professional everything explained before and after service staff fantastic will definitely be going back highly recommend hearing better than ever
Mark Partridge
Mark Partridge
I was reticent to do anything about my failing hearing and tinnitus. I wish I hadn't been and that I'd acted sooner. My life is so much better, I don't speak loudly, I don't have the TV on loud, I don't ask people to repeat themselves a hundred times a day and I can hear birdsong. Jo was the consummate professional, friendly and hugely knowledgable. Highly recommended.
Mark Coxon
Mark Coxon
My wife Alison would like to say that she would recommend Hear in Hagley to anyone with any hearing problems. The service was first class, Jo was very welcoming and took the time to explain exactly what she was doing and why. Everywhere was spotless and COVID rules were definitely adhered to. Great service with a very successful outcome, thank you hearing restored.
Colin Biggs
Colin Biggs
Ecxellent professional service with state of the art equipment. Friendly and informative staff in smart modern surroundings.