Very professional from start to finish, with warm and friendly staff and a high level of detail given to hygiene – even more so due to Covid. Highly recommended and will be using service again in the future.
I just wanted to say what excellent service I received from Julia at my appointment. She explained what would happen at every step of the procedure; made to feel very relaxed.
After my visit to see Hear in Hagley this afternoon I left knowing that this would be a business I will be revisiting in the future. From the initial phone call to arrange a visit, the reception staff were brilliant in helping to arrange a date while understanding the difficulties involved in juggling childcare and work. The email I received a few days before my appointment was clear and precise as to what I should expect and what was expected of me during the Covid pandemic and the endless problems it has caused for businesses, especially those who work from smaller sized buildings.
The facilities of Hear in Hagley are superb; spotlessly clean, well-lit and peaceful.
All in all, an exceptional level thought and customer service and one I cannot speak highly enough of. All staff are friendly, approachable and personal. I would thoroughly recommend them to anyone and will definitely be using them again, should the need arise.
It’s so good to know that there is somewhere I can go to in the future for a quick, easy and friendly ear service.
My hearing is better than ever, in fact, I didn’t realise how loud I actually was!
Thank you so much!
I was suffering one ear completely blocked with wax, and as a retired broadcast sound supervisor I am particularly sensitive to hearing discomfort. At ‘Hear in Hagley’ the wax was removed very efficiently by microsuction, with Jo explaining the process throughout. I certainly recommend ‘Hear in Hagley’ for any hearing problem. Five Stars. Excellent.
I visited “Hear in Hagley” earlier today and despite the restrictions due to Covid-19, I was put at my ease and found the whole procedure relaxing and very easy.
Jo explained exactly what was going to happen before the treatment began and to be able to see what the problem was in both ears (wax) on the screen was really interesting.
The actual removal of the wax was painless and soothing and I can now hear everything my husband says once again. It was excellent and I would wholeheartedly recommend “Hear in Hagley” to anyone with hearing problems.
If I ever needed to write a reference for Jo at Hear in Hagley, it would be of the highest order. If you read this and feel you have problems hearing book an appointment. Like for me, for you it could be life changing.
I look forward to returning for the preparation for fitting and then getting the new aids with six month follow up appointments
Jo has all the latest hearing technology, expert knowledge and is as friendly as ever!
No surprise to me that Jo now has her own business (Hear in Hagley) with her friendly team Cath and Diane!No surprise to me that Jo now has her own business (Hear in Hagley) with her friendly team Cath and Diane!