Shopping on the high street has changed over the last couple of years. This also includes how people are shopping for their ear care and hearing aids.

It is possible to access some services at your local optician or pharmacy. So, how does their audiology offer differ from an independent audiological clinic?

Professional team

We pride ourselves on our professionalism and expertise. We just do ears - not eyes, prescriptions or feet! As fully qualified audiology professionals you are in safe hands. Our clinics at Hagley, Wombourne and Rubery are dedicated to hearing care, that’s what we do.

Personal service

It’s the little details that can make all the difference. You are important to us and we genuinely care about you and your ears. More often than not we can remember which hearing aids you are wearing if you pop in for filters or batteries. We are happy to chat about your health, the family and even the latest holiday you’ve been on!

We aim to give you the best customer experience, after all, this relationship can last for a number of years as we look after you on your journey.

Continuity of Care

We are a small family business and you are most likely to see the same audiologist – Jo, Sophie or Marie when you visit us. If its wax removal or hearing aid servicing, Wyll and Julia are on hand to help. In larger organisations, you may see one of many audiologists or even a locum who will have to learn about your hearing history each time you visit.

Detailed Product Knowledge

We have excellent product knowledge and have our own Audiology academy where audiologists from around the UK come to develop their skills. We attend new product launches on a regular basis and as we are independent, we have access to all the hearing aids on offer to ensure you have the very latest technology to help you hear.

Unlike the large multiples, we don’t have sales targets which means we can focus on you!

No need to rush

It’s a big decision when thinking about investing in your hearing. We like you to feel relaxed as we discuss your listening needs and will work with you to ensure you make the right decision. This can be done with a tea or coffee in hand, we even provide the biscuits!

Given the choice, where would you prefer to be seen when discussing your ears and hearing?