At Hear in Hagley we are focused on our client outcomes and their overall lifestyle, not just what is happening with their hearing.

This is what makes us incredibly different to any of the retail and high street providers. Every person in our team has been carefully selected (and COVID vaccinated by the way), to always be patient and client centred.

This means that rather than looking at just a hearing prescription, we look at the person as a whole. Ultimately this means that you, the client, get the best possible outcome for your hearing and lifestyle overall so that you can live your life as you wish to.

We speak to our clients on a regular basis and also offer them hearing reviews every six months which is something that a lot of high street stores are now not offering as part of a commitment to ongoing care.

These checks are integral to further changes in your hearing and especially during the pandemic, these allow you to hear better in the home and in challenging environments whilst also staying connected to your friends, family and loved ones.

Our client centric attitude means that your hearing journey is far more straightforward with us because you are not being dictated to or sold to.

The whole process is a relationship between you as the client and our professional team.

From start to finish you will feel at ease, safe and in expert hands because we have everything in place to make your hearing journey something that is absolutely life changing

We thought it would be a good time to share some of our client’s thoughts when they initially came into see us. These are things that our clients were thinking before they started their hearing care with us and before they had been provided with the right hearing aids for THEM.

We have also included some comments from people who have started the hearing solution journey with us and noted what they remember from the process.

These are important to be aware of, if you are thinking of finding a hearing solution because this is a long-term journey that will keep you connected to the world, it is not just about a quick fix.

We will work together on an ongoing basis to make sure that your hearing allows you to remain part of the conversation and never hold you back ever again.

“I had forgotten what I was missing without full hearing”
Your hearing changes over time and you gradually adapt to not hearing as well as you used to, by developing coping mechanisms and reframing the way things sound. When we start to give you two good signals from your ears to your brain again, the reintroduction of some sounds can be a real contrast to what you have been used to.

This is all perfectly normal though and being reminded of all of the rich sounds of life can be uplifting and utterly lifechanging for you and those around you.

“It reconnected me to my loved ones”
It can be just as frustrating for those around you as it can be for you sometimes, when you are struggling to hear at your best. Connection to others, now more than ever before, is so incredibly important. The need to speak on the phone, hear the television and radio and communicate at a distance all require you to prioritise your hearing health care.

“It took some time to get used to the hearing aids but it was so worth it”
When you first get your hearing solution from us, it takes a period of acclimatisation for you to hear at your full capacity. We will guide you through this and you will find that you will be less fatigued and be able to get on with your daily life. Some people adapt faster than others but the important thing is to remember to be patient and trust us as the specialists – we will get you to where you need to be from every aspect.

“I wish I hadn’t waited so long to get my hearing solution!”
We hear this one all the time! People catastrophise and over think health related issues when in reality, we deal with this every single day and its often incredibly straight forward when you choose to work with us.
Your hearing loss is often progressive so the sooner you take action and find a solution, the more hearing you are likely to have for us to work with. Taking early action can give you the best chance of having better hearing for longer.

If you would like to stay young and hear better this year please get in touch with our friendly team at Hear in Hagley. We have everything you need and more, we offer wax removal and hearing tests using all of the latest equipment in a light and airy clinic where your safety is always put first.


We are all trying to make the most of our lives and remember that feeling of youth and freedom where possible. With the current pandemic, it can be difficult to remember what life is really about sometimes and how we can find joy in the little things.

As we age, our bodies and mindset change and adapt based on circumstances and general daily life. Some people see the ageing process as something negative, associating it with cognitive decline and a general slowing down of life.

At Hear in Hagley we believe that this does not need to apply to your hearing and we have the evidence to show you why.

Yes, we are all going to age physically but that does not mean that you have to slow down your enjoyment in life, quite the opposite! Hearing aids are not a sign of weakness, old-age or decline! In fact, our evidence shows that hearing aids can allow you to live your life to the full, as you wish and people will actually compliment you on the fact that you remain part of the conversation and don’t act like you struggle to hear in a busy environment.

Now, we can’t give you new ears but what we can give you is a new outlook on life and a pleasure and joy found in every day moments again. If your hearing has declined over time you have probably found that you have lost some of the joy in your everyday activities. For example, listening to music, watching the television at a volume that is suitable for others in the room and hearing the birds sing when you go out walking or open a window in your home.

Hearing children can be particularly challenging along with hearing speech in background noise. These are all perfectly normal environments to struggle to hear in but there are solutions available to you that allow you to revive your hearing again and hear much better. We cannot provide miracles as we said but we can give you a wonderful quality of life if you work with us over time.

You have to remember that if your hearing has declined over a number of years your brain needs to re-learn how to work with two good signal inputs again. We are born with two ears for a reason and therefore most people have a pair of hearing aids to allow them to localise sound correctly i.e., where a reversing bus is coming from for example.

There is so much technical and clinical advice that is needed from a hearing care professional such as Jo who is the Director here at Hear in Hagley, to allow you to select the correct technology and have the most precise fitting possible for your hearing aids. It is imperative if you select somebody like us at Hear in Hagley, that you make the most of your hearing so that you can continue to live your life as you want to.

Hearing devices these days are extremely discreet when your hearing loss allows it, obviously the longer you leave it to take action, the larger the hearing aid may need to be to meet your needs.

You can select your colour to match your skin tone or hair and select a specific form factor or custom style that suits your lifestyle. Hearing devices and solutions can hear and adapt to the environment that you are in these days, for example in the car when people speak behind you. When in the car, the devices are intelligent enough to know what engine noise sounds like and prioritise the speech instead. They can be connected to an invisible web of external solutions to allow you to hear your phone and television throughout your household. They can adapt to the way you move and certain models have very clever technology in that allows you to tap the hearing aids to create a command or detect if you have had a fall. The technology now is incredible and certainly not what it used to be in the past.

Our selection of latest technology, discreet hearing aids can keep you young by allowing you to remain part of the conversation, hear things around you that you wish to hear, keep your relationships strong, allow you to be active and stay cognitively aware of everything around you. You can have all this and choose a style that will make it really easy to wear a mask or face covering too.

If you would like to stay young and hear better this year please get in touch with our friendly team at Hear in Hagley. We have everything you need and more, we offer wax removal and hearing tests using all of the latest equipment in a light and airy clinic where your safety is always put first.


After a very challenging year for us all, we want to wish all of our clients a Merry Christmas and a Happy New Year. If you are yet to come and see us at Hear in Hagley please get in touch, as we would love to help you hear better in 2021 and beyond!

We have been inundated with hearing test and ear wax removal appointments for the New Year already so please get in touch with Cath or Diane at our Hagley branch.. to avoid waiting.

You may already know that we have a dedicated clinic in Hagley with all of the latest equipment, private parking and a light and airy space for you to visit us with full COVID safety protection measures in place.

We want you to feel comfortable coming to see us and we are very much looking forward to seeing you again if you are already a client of ours or meeting you in person if you are coming to us for the first time.

Please don’t sit there worrying or deliberating about your hearing care, we will put you at ease and ensure that you start to hear at your best so that you can just get on with your daily life and prioritise enjoyment in every moment.

We are looking forward to seeing you over the festive period, please call us using the contact link HERE to get your priority hearing test or ear wax removal appointment in January.

See you soon!
The Hear in Hagley team

The festive period may feel slightly different this year but we know from experience that people will still struggle to hear conversation with family members whilst we are all having to find alternative ways to make memories together.

We have been inundated with enquires from people needing help with their hearing in the last few weeks ahead of the festive period. Lots of clients needing either hearing tests or wax removal due to feeling ‘blocked up’.

As a result we are very happy to welcome our new member of the clinical team. Julia joins us at Hear in Hagley to support our clients requiring wax removal to help them hear better with more confidence.

Julia wanted to join Hear in Hagley due to the exceptional reputation of the clinic. With an extensive customer care background, Julia wanted to further her career as a Hearing Health Practitioner which we were very excited about.

..“When I first visited Hear in Hagley, I was impressed by how clean and professional the environment was with welcoming, approachable staff. I was keen to become part of this.”

For a little background, a typical customer for us at the clinic would still be quite active with hobbies such as golf, walking and normally activity clubs and travelling. Julia and the rest of the team enjoy being outdoors and walking (with four legged furry friends or otherwise!).

..“When choosing a hearing care professional, people should choose us because of the exceptional customer care and professional service provided by all the staff members. Nothing is too much trouble and it is clear this is very important to us all.”

We also spoke to Jo, our Director and she said that it was a big step to take on a new employee during such uncertain times but with a growing business it was important to be able to provide the very best care to our customers as efficiently as possible. Julia has exactly the right attitude and personality to do just that! This role requires patience, empathy and the ability to put our clients at ease, Julia has this and more.

..“She has really fitted into the team well and the customers love her. We are lucky to have her to support the ever-growing wax removal business and provide the excellent standard of care that our clients deserve. It is important that we look after our clients in the safest possible way but with a relaxed feel. The team at Hagley is exceptional and now complete!”

To find out if your hearing loss is just wax or to get your FREE hearing test, contact Cath or Diane at our Hagley branch on 01562 884400
Book in to see us by phoning, emailing or booking online via this website
Our address is: 125 Worcester Road, Hagley, Stourbridge, DY9 ONW

Following the recent government announcement about a lockdown in England, we wanted to reassure you that we are classed as an essential service. Our Audiology clinics will remain open, if you have any concerns about the services we offer please contact our friendly team.

We are committed to keeping our teams safe but our first priority is always you, your loved ones and your hearing. It is important to keep your medical appointments during the lockdown period and ensure your health is optimised at all times. We do not want you to worry about your appointment so please rest assured that all Covid protocols will be adhered to at all times.

If you have any concerns about your appointment or would like to make a appointment with us to prioritise your hearing journey with us, please get in touch and we will be happy to help.

We look forward to seeing you and will still be smiling behind the mask!

At some point in our lives we have all experienced difficulty with hearing other people, especially in noisy social situations. For some of us this can affect our quality of life and therefore also the important moments that matter to us and make our life special.

In order to live life to the full we need to ensure that our senses are well looked after where possible.

As we get older our hearing can deteriorate and this is a process misunderstood by many. Once you have noticed your hearing has changed and you are perhaps turning the volume up on the TV or adding in subtitles more often than you were it is important to get expert advice. There are simple and effective ways to improve your hearing if you take action sooner rather than later.

A fully qualified and experienced Audiologist will ensure that you have regular hearing checks to make sure that your lifestyle and quality of life is not affected day to day.

There are three main reasons it is important to have regular hearing checks.

1. You will improve your quality of life from day one

Taking action and improving your hearing through hearing aids can take the strain off relationships and ensure that you can engage in social situations without a hitch. Struggling to hear in a noisy environment can cause people to step back and be less involved in every day life so using hearing aids and hearing better in social situations can take the pressure off everybody all round. If you have a special event coming up such as a wedding or an important meeting hearing aids can vastly improve your experience on the day and ensure that you remain part of the conversation.

2. You will be investing in your future

Hearing technology today, is excellent. The technology available for your ears is far too superior to that that you may have seen in the past or remember from your younger years. Now you can have discreet, digital, clever latest technology hearing aids that don’t hinder your every day life in fact they improve it. If you can change your mindset to view your hearing as an investment in your future you will start to prioritise your health the relationships around you and your social active life.

3. You will be less tired and happier

When you are struggling to hear it can be tiring and give you headaches or similar symptoms. You may not realise how hard you have to work to hear someone in a social situation when it is noisy. Many people start to shy away from social situations so as not to appear like they are struggling to hear when actually it is very simple to get help and improve your hearing straightaway. When you are less tired and not having to work so hard to hear in every situation, we find that people are far happier with their lives in general and can continue building memories with loved ones with ease.

When you start to look for support on your hearing journey make sure you choose the correct professional for your lifestyle and someone who prioritises the outcomes of your hearing care. If you are visiting a retail chain on the High Street make sure that regular hearing checks are included in the after-care they offer. It can also be important to check the warranty given with the hearing technology you choose for example at here in Hagley we offer a five and a three year warranty but some of the retail stores will offer less.

For 6 monthly, regular hearing checks and up to 5 year warranties on hearing technology, contact us today.

To find out if your hearing loss is just wax or to get your FREE hearing test, contact Cath or Diane at our Hagley branch on 01562 884400

We look forward to hearing from you!


Just like a fingerprint, each person’s hearing is one of a kind and our Clinical lead Audiologist, Jo, understands this more than most people. This is because nature has designed the shape of your ear to perfectly capture the sounds around you. ReSound ONE has M&RIE (Microphone and Receiver-In-Ear) technology which you don’t need to worry about (we will handle all the technical stuff for you!) but it delivers a new class of hearing aid with a third microphone inside your ear, so you can collect the whole sound, just as nature intended. Exciting technology!

It also has direct audio streaming and industry-leading rechargeable battery life which helps truly keep you connected to people and technology to become one with your world. At Hear in Hagley we use your lifestyle to maximise your hearing, we want you to be able to live your life worry free.

The new products have extensive connectivity to adapt to your needs and allow you to stay part of your world every second of the day.

They are designed for ultimate comfort, discretion and performance too with lots of options for you to choose from and recommendations made by our team at Hear in Hagley as you go along.


ReSound ONE offers excellent rechargeable battery life for well over a day of worry-free use. For added flexibility, two different charger options serve as stylish, portable and protective cases, ideal for traveling and storage. You can choose the Premium Charger with an onboard battery for up to three days of quick charging on the go, without the need for a power outlet, or the smaller Standard Charger that gives you all the power you need in a small elegant design.


ReSound ONE comes in a variety of colours to blend with hair and skin tones, so you can wear it with confidence. We can advise you on these but you won’t be disappointed. Built for ultimate comfort and adaptability, the modern styling of ReSound ONE has just one touchpoint on the back of the ear and sits lower for greater discretion. It’s available from us in three models but Jo will talk you through the benefits of each of these and recommend one based on your hearing test and lifestyle.


ReSound ONE adapts to your lifestyle connecting you to the world around you with direct audio streaming from iPhone or Android smartphones. One-tap sound adjustments on your ReSound Smart 3D™ app and a versatile range of wireless accessories give you even more options to connect to the sounds you enjoy every day, like your favourite TV program. We can’t wait for you to tell us what you like to do in your free time so that we can help you make the most of it through better hearing.


On some occasions, it is possible to have face-to-face fitting sessions from the comfort of your home. Simply answer the incoming call from your hearing care professional on your iPhone or Android smartphone and get fine-tuning adjustments made live during your appointment. You can ask us more about how and when we offer this service at Hear in Hagley by contacting us today.


ReSound ONE with ground breaking microphone technology is the first hearing aid with three microphones, including one in the ear, to use your ear’s natural ability to collect the information your brain needs to make sense of sound.


All Access Directionality gives you access to all the sounds around you, putting you in charge of which sounds you want to focus on – not your hearing aids.


Like an invisible beam of sound detection, a clever feature called Ultra Focus lets you decide when to concentrate on the speech in front of you while minimising background noise – even in the toughest environments.

There is so much more to tell you! Please get in touch with our friendly team at Hear in Hagley to find our more or to book your appointment.

At Hear in Hagley we embrace new technology for your ears as it allows our patients to access a world of sound and make the most of their lifestyle.

As a family owned, independent clinic we can select the right hearing technology for the individual patient. We aren’t tied to a manufacturer and we always select exactly what is right for you based on your lifestyle needs and audiological tests.

We want to introduce you to the latest technology from Swiss manufacturer, Phonak and some of the new features that may benefit the moments you experience in everyday life.

The NEW Phonak Paradise is a product that has new processing power and helpful features to make your daily life and your hearing, even better.

Phonak say that the Paradise products have crisp and natural sound so that you can enjoy the wonders of the world as they should be heard.

This is important when trying to understand someone who is speaking softly or from a distance in a quiet environment which can be challenging. Speech Enhancer is a feature that boosts soft-level speech so you are able to enjoy conversations with friends, colleagues and loved ones.

It sometimes takes effort to follow conversations when speech is coming from the front and noise is coming from the side and back. This can often vary depending on the type of room you are in, or even how you feel during that time. With the Dynamic Noise Cancellation feature on the Paradise products, you can personalise the amount of noise cancellation you want all in real-time – all through the myPhonak app. We advise you on and sort all of this for you at your appointment with us. If you have any questions about our new technology or any of the features please contact our client coordinators, Cath and Diane, today.

We like this feature – imagine answering phone calls, streaming or pausing music and activating voice assistants just by tapping your ear. A motion sensor in Phonak Paradise offers you an effortless way to do all that and more. The built-in microphone allows you true hands-free calls and voice assistant activation. You will be guided through all of this at your appointment so you don’t need to worry about it.

Phonak Paradise connects directly to your iOS®, Android™ or other Bluetooth® enabled devices so you can stream audio in excellent quality directly to your hearing aids. Plus, as an added convenience, you can simultaneously connect to two Bluetooth devices and seamlessly alternate between the two. Again, don’t worry about this we can advise you on what you need here to make the most of every moment.

You can also ask us about our rechargeable options too which means you don’t have to worry about carrying spare batteries with you although some people prefer that, it’s all about what makes your life easier.

If you would like to book an appointment with us or speak to one of our friendly team you can do so on the phone or by email.

We look forward to hearing from you!

For some hearing aid wearers, it can be difficult to find compatible headphones to enable them to listen to music if their hearing aids do not support Bluetooth capabilities. These Bluetooth capabilities, available in some of the more modern hearing aids (available at Hear in Hagley) will allow the wearer to connect to their phone, tablet or music device via Bluetooth and then hear directly through the hearing aids themselves. This is the case for phone calls, music and much more which can make modern life so much easier and more convenient.

We have a great range of hearing aids both in the ear and behind the ear that have direct Bluetooth connectivity – no wires or plugs. They sound great and give greater flexibility than trying to adjust headphones to suit

One of the main issues when trying to find headphones ‘off the shelf’ to be used with hearing aids, is the extra ‘kit’ you may need and how comfortable you can get them to be on your ears. Often if the headphones don’t sit properly, they can be uncomfortable or make it difficult for the hearing aids to work at all. This can sometimes result in annoying feedback (whistling) when the headphones sit too close to the microphones on the hearing aids. The hearing aids available from us at Hear in Hagley have the very latest technology with wonderful feedback managers to help eliminate feedback during normal day to day use and even when wearing headphones if they are appropriate for the type of hearing solution you are wearing.

We all know that prolonged exposure to noise can call damage to our hearing which makes it important to listen wisely and control the volume and frequency (how often) of what we are listening to. It is safe to use headphones with your hearing aids but it is a good idea to seek advice from an Audiologist such as Jo at Hear in Hagley first. Jo has vast experience with all accessories that can be used with hearing aids so may be able to advise you accordingly. You can take a look at our SERVICES page on here or call us to talk through your options with ease.

The type of hearing aids you have can also be a consideration when deciding if you can use headphones or not. Some people have the Behind the Ear (BTE) hearing aids or Receiver in the Canal hearing aids (RIC) which means that sometimes using a headphone type device can make fit and comfort an issue.

Clients who wear In the Ear (ITE) hearing aids may find that they have a few more options available to them. From our research, the most options seem to be available to wearers of Invisible in the canal (IIC) devices as these sit deeper in the ear canal. Again, you can take a look at our SERVICES page on here or call us for more information.

You may find you prefer to take you hearing aids out and use the volume on a louder setting but this will depend on your personal preference, lifestyle and hearing loss. All of this is down to personal preference and lifestyle choices which is what we focus on here at Hear in Hagley.

Another thing to remember is you get what you pay for and generally the more expensive headphones and similar devices have a greater level of research put in to them and along with that, better safety levels.

The best solution is to speak to Jo and the team and they will advise you accordingly. Don’t hesitate to give us a call!

We have all experienced changes and challenges over the last few months but one thing that hasn’t changed is the quality of service you will receive at Hear in Hagley. You will enjoy the warm welcome with a smile (even behind the mask!), state of the art wax removal and testing equipment and both a professional and experienced approach to hearing care, all within a safe environment following strict, government and professional guidelines.

We are a dedicated, family owned, independent hearing and earcare practice with strict hygiene procedures in place. We are in a relaxed village location with our own private parking and only one client is in the building at any one time, so no need to worry about busy shopping centres or waiting areas. We are confident that we offer one of the friendliest and safest practices in the Midlands.

Our excellent customer care is fundamental to our success. Hearing loss can be very isolating to the sufferer and frustrating for family and friends. We are here to help you rediscover those everyday sounds by really listening to your needs with patience and understanding.

Hear in Hagley is able to offer a full range of ‘face to face’ appointments including;

  • Full Hearing Assessments
  • Ear Wax Removal using microsuction
  • Video Otoscopy to check the condition of your ears and give you the opportunity to look inside your own ears!
  • Hearing aid consultations
  • Supply and fit the latest in Hearing aid technology
  • Hearing aid servicing and repairs

We are currently operating the clinic by appointment only and cannot accept ‘walk-ins’. All appointments will be taken by phone

Jo, Diane and Cath look forward to seeing you!

If you require further information call 01562 884400 or email