OUR NEW TEAM, HELPING PEOPLE PREPARE TO HEAR OVER THE FESTIVE PERIOD

The festive period may feel slightly different this year but we know from experience that people will still struggle to hear conversation with family members whilst we are all having to find alternative ways to make memories together.

We have been inundated with enquires from people needing help with their hearing in the last few weeks ahead of the festive period. Lots of clients needing either hearing tests or wax removal due to feeling ‘blocked up’.

As a result we are very happy to welcome our new member of the clinical team. Julia joins us at Hear in Hagley to support our clients requiring wax removal to help them hear better with more confidence.

Julia wanted to join Hear in Hagley due to the exceptional reputation of the clinic. With an extensive customer care background, Julia wanted to further her career as a Hearing Health Practitioner which we were very excited about.

..“When I first visited Hear in Hagley, I was impressed by how clean and professional the environment was with welcoming, approachable staff. I was keen to become part of this.”

For a little background, a typical customer for us at the clinic would still be quite active with hobbies such as golf, walking and normally activity clubs and travelling. Julia and the rest of the team enjoy being outdoors and walking (with four legged furry friends or otherwise!).

..“When choosing a hearing care professional, people should choose us because of the exceptional customer care and professional service provided by all the staff members. Nothing is too much trouble and it is clear this is very important to us all.”

We also spoke to Jo, our Director and she said that it was a big step to take on a new employee during such uncertain times but with a growing business it was important to be able to provide the very best care to our customers as efficiently as possible. Julia has exactly the right attitude and personality to do just that! This role requires patience, empathy and the ability to put our clients at ease, Julia has this and more.

..“She has really fitted into the team well and the customers love her. We are lucky to have her to support the ever-growing wax removal business and provide the excellent standard of care that our clients deserve. It is important that we look after our clients in the safest possible way but with a relaxed feel. The team at Hagley is exceptional and now complete!”

To find out if your hearing loss is just wax or to get your FREE hearing test, contact Cath or Diane at our Hagley branch on 01562 884400
Book in to see us by phoning, emailing or booking online via this website www.lifestylehearingsolutions.co.uk.
Our address is: 125 Worcester Road, Hagley, Stourbridge, DY9 ONW

Following the recent government announcement about a lockdown in England, we wanted to reassure you that we are classed as an essential service. Our Audiology clinics will remain open, if you have any concerns about the services we offer please contact our friendly team.

We are committed to keeping our teams safe but our first priority is always you, your loved ones and your hearing. It is important to keep your medical appointments during the lockdown period and ensure your health is optimised at all times. We do not want you to worry about your appointment so please rest assured that all Covid protocols will be adhered to at all times.

If you have any concerns about your appointment or would like to make a appointment with us to prioritise your hearing journey with us, please get in touch and we will be happy to help.

We look forward to seeing you and will still be smiling behind the mask!

At some point in our lives we have all experienced difficulty with hearing other people, especially in noisy social situations. For some of us this can affect our quality of life and therefore also the important moments that matter to us and make our life special.

In order to live life to the full we need to ensure that our senses are well looked after where possible.

As we get older our hearing can deteriorate and this is a process misunderstood by many. Once you have noticed your hearing has changed and you are perhaps turning the volume up on the TV or adding in subtitles more often than you were it is important to get expert advice. There are simple and effective ways to improve your hearing if you take action sooner rather than later.

A fully qualified and experienced Audiologist will ensure that you have regular hearing checks to make sure that your lifestyle and quality of life is not affected day to day.

There are three main reasons it is important to have regular hearing checks.

1. You will improve your quality of life from day one

Taking action and improving your hearing through hearing aids can take the strain off relationships and ensure that you can engage in social situations without a hitch. Struggling to hear in a noisy environment can cause people to step back and be less involved in every day life so using hearing aids and hearing better in social situations can take the pressure off everybody all round. If you have a special event coming up such as a wedding or an important meeting hearing aids can vastly improve your experience on the day and ensure that you remain part of the conversation.

2. You will be investing in your future

Hearing technology today, is excellent. The technology available for your ears is far too superior to that that you may have seen in the past or remember from your younger years. Now you can have discreet, digital, clever latest technology hearing aids that don’t hinder your every day life in fact they improve it. If you can change your mindset to view your hearing as an investment in your future you will start to prioritise your health the relationships around you and your social active life.

3. You will be less tired and happier

When you are struggling to hear it can be tiring and give you headaches or similar symptoms. You may not realise how hard you have to work to hear someone in a social situation when it is noisy. Many people start to shy away from social situations so as not to appear like they are struggling to hear when actually it is very simple to get help and improve your hearing straightaway. When you are less tired and not having to work so hard to hear in every situation, we find that people are far happier with their lives in general and can continue building memories with loved ones with ease.

When you start to look for support on your hearing journey make sure you choose the correct professional for your lifestyle and someone who prioritises the outcomes of your hearing care. If you are visiting a retail chain on the High Street make sure that regular hearing checks are included in the after-care they offer. It can also be important to check the warranty given with the hearing technology you choose for example at here in Hagley we offer a five and a three year warranty but some of the retail stores will offer less.

For 6 monthly, regular hearing checks and up to 5 year warranties on hearing technology, contact us today.

To find out if your hearing loss is just wax or to get your FREE hearing test, contact Cath or Diane at our Hagley branch on 01562 884400

We look forward to hearing from you!

INTRODUCING ANOTHER NEW PRODUCT – GN ReSound ONE

Just like a fingerprint, each person’s hearing is one of a kind and our Clinical lead Audiologist, Jo, understands this more than most people. This is because nature has designed the shape of your ear to perfectly capture the sounds around you. ReSound ONE has M&RIE (Microphone and Receiver-In-Ear) technology which you don’t need to worry about (we will handle all the technical stuff for you!) but it delivers a new class of hearing aid with a third microphone inside your ear, so you can collect the whole sound, just as nature intended. Exciting technology!

It also has direct audio streaming and industry-leading rechargeable battery life which helps truly keep you connected to people and technology to become one with your world. At Hear in Hagley we use your lifestyle to maximise your hearing, we want you to be able to live your life worry free.

The new products have extensive connectivity to adapt to your needs and allow you to stay part of your world every second of the day.

They are designed for ultimate comfort, discretion and performance too with lots of options for you to choose from and recommendations made by our team at Hear in Hagley as you go along.

INDUSTRY-LEADING RECHARGEABILITY

ReSound ONE offers excellent rechargeable battery life for well over a day of worry-free use. For added flexibility, two different charger options serve as stylish, portable and protective cases, ideal for traveling and storage. You can choose the Premium Charger with an onboard battery for up to three days of quick charging on the go, without the need for a power outlet, or the smaller Standard Charger that gives you all the power you need in a small elegant design.

STYLES AND COLOURS

ReSound ONE comes in a variety of colours to blend with hair and skin tones, so you can wear it with confidence. We can advise you on these but you won’t be disappointed. Built for ultimate comfort and adaptability, the modern styling of ReSound ONE has just one touchpoint on the back of the ear and sits lower for greater discretion. It’s available from us in three models but Jo will talk you through the benefits of each of these and recommend one based on your hearing test and lifestyle.

YOUR LIFESTYLE FIRST

ReSound ONE adapts to your lifestyle connecting you to the world around you with direct audio streaming from iPhone or Android smartphones. One-tap sound adjustments on your ReSound Smart 3D™ app and a versatile range of wireless accessories give you even more options to connect to the sounds you enjoy every day, like your favourite TV program. We can’t wait for you to tell us what you like to do in your free time so that we can help you make the most of it through better hearing.

FACE-TO-FACE ONLINE HEARING CARE

On some occasions, it is possible to have face-to-face fitting sessions from the comfort of your home. Simply answer the incoming call from your hearing care professional on your iPhone or Android smartphone and get fine-tuning adjustments made live during your appointment. You can ask us more about how and when we offer this service at Hear in Hagley by contacting us today.

A MORE NATURAL SOUND AND IMPROVED SENSE OF SPACE

ReSound ONE with ground breaking microphone technology is the first hearing aid with three microphones, including one in the ear, to use your ear’s natural ability to collect the information your brain needs to make sense of sound.

EASIER-TO-FOLLOW CONVERSATIONS IN DYNAMIC ENVIRONMENTS

All Access Directionality gives you access to all the sounds around you, putting you in charge of which sounds you want to focus on – not your hearing aids.

GREAT 1:1 SPEECH UNDERSTANDING

Like an invisible beam of sound detection, a clever feature called Ultra Focus lets you decide when to concentrate on the speech in front of you while minimising background noise – even in the toughest environments.

There is so much more to tell you! Please get in touch with our friendly team at Hear in Hagley to find our more or to book your appointment.

At Hear in Hagley we embrace new technology for your ears as it allows our patients to access a world of sound and make the most of their lifestyle.

As a family owned, independent clinic we can select the right hearing technology for the individual patient. We aren’t tied to a manufacturer and we always select exactly what is right for you based on your lifestyle needs and audiological tests.

We want to introduce you to the latest technology from Swiss manufacturer, Phonak and some of the new features that may benefit the moments you experience in everyday life.

The NEW Phonak Paradise is a product that has new processing power and helpful features to make your daily life and your hearing, even better.

Phonak say that the Paradise products have crisp and natural sound so that you can enjoy the wonders of the world as they should be heard.

CLEAR SPEECH UNDERSTANDING
This is important when trying to understand someone who is speaking softly or from a distance in a quiet environment which can be challenging. Speech Enhancer is a feature that boosts soft-level speech so you are able to enjoy conversations with friends, colleagues and loved ones.

PERSONALISED NOISE CANCELLING
It sometimes takes effort to follow conversations when speech is coming from the front and noise is coming from the side and back. This can often vary depending on the type of room you are in, or even how you feel during that time. With the Dynamic Noise Cancellation feature on the Paradise products, you can personalise the amount of noise cancellation you want all in real-time – all through the myPhonak app. We advise you on and sort all of this for you at your appointment with us. If you have any questions about our new technology or any of the features please contact our client coordinators, Cath and Diane, today.

NEW! TAP CONTROLS
We like this feature – imagine answering phone calls, streaming or pausing music and activating voice assistants just by tapping your ear. A motion sensor in Phonak Paradise offers you an effortless way to do all that and more. The built-in microphone allows you true hands-free calls and voice assistant activation. You will be guided through all of this at your appointment so you don’t need to worry about it.

CONNECTION TO YOUR TV & PHONE
Phonak Paradise connects directly to your iOS®, Android™ or other Bluetooth® enabled devices so you can stream audio in excellent quality directly to your hearing aids. Plus, as an added convenience, you can simultaneously connect to two Bluetooth devices and seamlessly alternate between the two. Again, don’t worry about this we can advise you on what you need here to make the most of every moment.

You can also ask us about our rechargeable options too which means you don’t have to worry about carrying spare batteries with you although some people prefer that, it’s all about what makes your life easier.

If you would like to book an appointment with us or speak to one of our friendly team you can do so on the phone or by email.

We look forward to hearing from you!

For some hearing aid wearers, it can be difficult to find compatible headphones to enable them to listen to music if their hearing aids do not support Bluetooth capabilities. These Bluetooth capabilities, available in some of the more modern hearing aids (available at Hear in Hagley) will allow the wearer to connect to their phone, tablet or music device via Bluetooth and then hear directly through the hearing aids themselves. This is the case for phone calls, music and much more which can make modern life so much easier and more convenient.

We have a great range of hearing aids both in the ear and behind the ear that have direct Bluetooth connectivity – no wires or plugs. They sound great and give greater flexibility than trying to adjust headphones to suit

One of the main issues when trying to find headphones ‘off the shelf’ to be used with hearing aids, is the extra ‘kit’ you may need and how comfortable you can get them to be on your ears. Often if the headphones don’t sit properly, they can be uncomfortable or make it difficult for the hearing aids to work at all. This can sometimes result in annoying feedback (whistling) when the headphones sit too close to the microphones on the hearing aids. The hearing aids available from us at Hear in Hagley have the very latest technology with wonderful feedback managers to help eliminate feedback during normal day to day use and even when wearing headphones if they are appropriate for the type of hearing solution you are wearing.

We all know that prolonged exposure to noise can call damage to our hearing which makes it important to listen wisely and control the volume and frequency (how often) of what we are listening to. It is safe to use headphones with your hearing aids but it is a good idea to seek advice from an Audiologist such as Jo at Hear in Hagley first. Jo has vast experience with all accessories that can be used with hearing aids so may be able to advise you accordingly. You can take a look at our SERVICES page on here or call us to talk through your options with ease.

The type of hearing aids you have can also be a consideration when deciding if you can use headphones or not. Some people have the Behind the Ear (BTE) hearing aids or Receiver in the Canal hearing aids (RIC) which means that sometimes using a headphone type device can make fit and comfort an issue.

Clients who wear In the Ear (ITE) hearing aids may find that they have a few more options available to them. From our research, the most options seem to be available to wearers of Invisible in the canal (IIC) devices as these sit deeper in the ear canal. Again, you can take a look at our SERVICES page on here or call us for more information.

You may find you prefer to take you hearing aids out and use the volume on a louder setting but this will depend on your personal preference, lifestyle and hearing loss. All of this is down to personal preference and lifestyle choices which is what we focus on here at Hear in Hagley.

Another thing to remember is you get what you pay for and generally the more expensive headphones and similar devices have a greater level of research put in to them and along with that, better safety levels.

The best solution is to speak to Jo and the team and they will advise you accordingly. Don’t hesitate to give us a call!

We have all experienced changes and challenges over the last few months but one thing that hasn’t changed is the quality of service you will receive at Hear in Hagley. You will enjoy the warm welcome with a smile (even behind the mask!), state of the art wax removal and testing equipment and both a professional and experienced approach to hearing care, all within a safe environment following strict, government and professional guidelines.

We are a dedicated, family owned, independent hearing and earcare practice with strict hygiene procedures in place. We are in a relaxed village location with our own private parking and only one client is in the building at any one time, so no need to worry about busy shopping centres or waiting areas. We are confident that we offer one of the friendliest and safest practices in the Midlands.

Our excellent customer care is fundamental to our success. Hearing loss can be very isolating to the sufferer and frustrating for family and friends. We are here to help you rediscover those everyday sounds by really listening to your needs with patience and understanding.

Hear in Hagley is able to offer a full range of ‘face to face’ appointments including;

  • Full Hearing Assessments
  • Ear Wax Removal using microsuction
  • Video Otoscopy to check the condition of your ears and give you the opportunity to look inside your own ears!
  • Hearing aid consultations
  • Supply and fit the latest in Hearing aid technology
  • Hearing aid servicing and repairs

We are currently operating the clinic by appointment only and cannot accept ‘walk-ins’. All appointments will be taken by phone

Jo, Diane and Cath look forward to seeing you!

If you require further information call 01562 884400 or email ears@lifestylehearingsolutions.co.uk

Rico is not quite ready for his first full training update yet, but we thought you’d like to know how he’s doing!

Before the Coronavirus lockdown he started living with Volunteer Puppy Trainers Ian and Erica. They will look after and train him for his first year. They’re already getting to know Rico well: “He likes to help empty the washing machine,” Erica tells us. Ian calls Rico “an inquisitive ball of energy that does anything for a treat!”

Watch this space for more on Rico’s progress and why we love sponsoring the hearing dog training scheme.

We are proud to be able to offer our new technology to our clients. Danish manufacturer, Widex have released new technology that is designed to help you to hear better than ever before. This product is called MOMENT and you can read a little more about it here. For any queries about our technology offering and how it can help you hear better please get in touch today HERE.

HEARING LIKE YOU REMEMBER

Even a great hearing aid has always sounded like a hearing aid – until now. The revolutionary WIDEX MOMENT™ changes the game to deliver the most pure, natural sound ever. Typically, sound processed in a hearing aid reaches the eardrum later than sound heard directly. And when these two ‘out of sync’ signals mix, you get an artificial sound. But now with WIDEX MOMENT™ you can hear every moment like you used to.

WHY WE LIKE A MOMENT
WIDEX MOMENT™ makes a real difference to your hearing in real life and we have seen the results with our clients.

Tests show that a large majority of both new and experienced users prefer the Widex PureSound™ program in WIDEX MOMENT™ across different sound scenarios. Add this to the ability to effortlessly personalise your sound, and you have a hearing aid that will give you pure and natural sound like you’ve never heard before. We’d love to tell you more about these features and the benefits they can offer you, please get in touch with our friendly team.

STREAM FROM ALL YOUR DEVICES
If you are tired of all the technology jargon, let us simplify it for you with ease when we chat to you. For now though, just to let you know, we’ve upgraded the 2.4 GHz Bluetooth connectivity in the WIDEX MOMENT™ so that you can now stream from iOS, WIDEX TV PLAY™* and other DEX accessories, plus future connections with Android devices. With everything you need to hear better, sooner, you’ll be prepared for all the streaming entertainment the world has to offer in the highest quality possible.

GET IN TOUCH TODAY TO FIND OUT MORE ABOUT HOW WE CAN HELP YOU HEAR BETTER AT HEAR IN HAGLEY

HERE

Our Duty of Care to our Clients and our Team.

I just wanted to update you on the current situation regarding the current COVID 19 situation and your ongoing care. As you are aware following the UK Government’s recent announcements and also following professional guidelines, we had made the incredibly difficult decision to temporarily close the practice to personal visitors for a short while.

We will fully reopen as soon as it becomes safe to do so.

In the meantime, we have implemented a range of services to support you and keep you hearing as well as possible:

  • Kerbside Drop Off/Collection & Pick Up Service for repairs and batteries
  • Postal & Courier Delivery Service for repairs that require attention from the manufacturer
  • Telephone Consultations
  • Remote programming via the app
  • Virtual Video Consultations and Support

We regret that as we are unable to provide any ‘face to face’ consultations at this time there can be no wax removal at present.

Please use our emergency contact details to let us know if you require some support.

Telephone: 01562 884400 – this number will be diverted so please be patient
Text/voicemail: 07483 157011
Email: ears@lifestylehearingsolutions.co.uk

Check back here and all social media channels for our latest updates.

We are actively working towards a safe return to practice for everyone and look forward to sharing those plans with you as they evolve.

Thank you in advance for your patience and understanding.

Look after yourself and please stay safe.

Jo Miller RHAD BAA MSHAA
Clinical Lead & Director
Hear in Hagley